Route Fit
Match the tool to the current path: public form, LINE, booking, phone, email, review request, or sales follow-up.
Inquiry Route Tool Selection Checklist
Use this checklist before choosing CRM, LINE, booking, MEO, review-operation, or form tools. The goal is to remove route friction without collecting private customer data or adding unsupported claims.
Evidence Fit
Confirm that improvement can be verified with public-page evidence, event fields, and reply records.
Data Boundary
Keep diagnostics away from credentials, customer records, patient data, and private account screens.
Reversal Cost
Prefer tools that can be removed without losing inquiries, reviews, domain trust, or historical evidence.
Comparison Matrix
| Tool family | Best fit | Risk to check | First metric |
|---|---|---|---|
| CRM / SFA | Repeated inquiry follow-up and sales triage | Over-automation and unclear opt-out | Reply rate and due follow-ups |
| LINE / messaging | Appointment reminders and segmented reactivation | Consent state, cadence, and suppression | Opt-in source and block rate |
| Booking / reservation | Clinics, salons, and consultation slots | Required-phone friction and double booking | Completion and confirmation rate |
| MEO / review operations | Local visibility and reputation recovery | Review policy violations and fake incentives | Review route and response speed |
| Forms / inquiry routing | First low-cost fix when forms block buyers | CAPTCHA, hidden fields, broken thanks pages | Successful submits and field errors |
Partner Placement Readiness
This page contains no partner links. Before any future link is placed, capture payout, conversion point, denial rules, prohibited media, disclosure copy, and outbound-click event names.